Total reviews analysed
500
Complaints detected (1-3★)
101
4 clusters + 15 with no clear pattern
Average complaint rating
1.61 / 5
Problem #1
Complaints about pricing or premium features
46 complaints
Executive summary
500 reviews published between Jul 20, 2026 and Jul 21, 2026 (1 days) were read for this report. 101 of them (20.2% of the sample) are complaints rated 1-3★, averaging 1.61★. 86 of those complaints (85%) repeat across 4 recurring patterns; the remaining 15 share no common theme and are reported apart.
Headline findings
-
#1
Complaints about pricing or premium features
46 complaints · 45.5% of all complaints · 1.52★ average
-
#2
Issues with songs and playlist
16 complaints · 15.8% of all complaints · 1.50★ average
-
#3
Too many ads or intrusive advertising
13 complaints · 12.9% of all complaints · 1.85★ average
Ranked by composite severity — volume, dissatisfaction, recency and trend — so a smaller but sharply worsening problem can outrank a larger dormant one. Severity is scaled inside this report: the worst problem scores 100 and the rest are measured against it, so it answers what to fix first, not how this app compares to another one.
Complaints by category
Complaints about pricing or premium features
46
Issues with songs and playlist
16
Too many ads or intrusive advertising
13
Issues with songs and playing
11
+15 further complaints did not fit any clear pattern and were left out of the "Top problems" ranking.
Top problems detected
#1
Complaints about pricing or premium features
severity 100/100
46 complaints
complaints 17 days old on average (rest: 17)
48% backing
en:35, es:11
45.5% of total
Very negative · 1.52★
- “The only reason I still use this app is because all my playlists and songs are already on it, otherwise I wouldve dropped it months ago. The amount of things non-premium users lose access to is nothing short of…”
- “En realidad esta aplicación me gusta bastante y su diseño y tdo pero últimamente siento que ya se están pasando, aparte de los anuncios molestos y constantes siento que cada vez ponen más cosas premium y no tiene nada…”
- “I can't believe now I have to pay to repeat songs, chose and stuff like that, they're just greedy for money, don't they realize that this way they'll lose users? A lot of people aren't going to pay that much money just…”
💡 Product recommendation
Review which basic features ended up behind the paywall and assess whether the perceived price is justified against the value offered in the free tier.
#2
Issues with songs and playlist
severity 59/100
16 complaints
complaints 17 days old on average (rest: 17)
no reliable category
en:14, es:2
15.8% of total
Very negative · 1.50★
- “i was listening to my playlist right and then Spotify decided to stop and put music that I do not even like like I was listening and I was in that mood and then they did that and it made me crash out like it made me mad…”
- “…almost every night when I come home from work not to lose my playlists and I pay almost $25 a month for this horrible service!”
- “The Spotify app for Android needs some attention. I experience bugs on a daily basis and its starting to get more and more frequent. Sometimes my play/skip button just freeze up and stop working. It's also very…”
Technical signals:
playlists (8)
💡 Product recommendation
No known category holds a clear majority in this group: review the examples by hand before drawing conclusions. Concrete leads: the most-cited area is playlists.
#3
Too many ads or intrusive advertising
severity 48/100
13 complaints
complaints 17 days old on average (rest: 17)
62% backing
und:6, en:6, es:1
12.9% of total
Negative · 1.85★
- “too many ads”
- “too many advert instead of enjoying the music”
- “enak pakenya, mines banyak iklan”
💡 Product recommendation
Review ad frequency and placement; consider a daily cap or a one-off purchase to reduce advertising users perceive as intrusive.
#4
Issues with songs and playing
severity 46/100
11 complaints
complaints 17 days old on average (rest: 17)
no reliable category
en:9, es:2
10.9% of total
Negative · 1.73★
- “nowadays 2ads playing after eachsong, very annoying. lost interest in hearing songs.”
- “Ha empeorado desde que las canciones no son aleatorias de verdad y tarda media hora en comenzar la primera canción, aunque suena, alguna vez da al pause él sólo o comienza a sonar sólo, quizá pasable problema. El modo…”
- “can you change that we can listen to playlists because whenever I do there are different songs playing x (For free)”
Technical signals:
playlists (3)
💡 Product recommendation
No known category holds a clear majority in this group: review the examples by hand before drawing conclusions. Concrete leads: the most-cited area is playlists.